Customer Service:
EXCHANGES
Sassy wants you to be fully satisfied with your purchase. If
you are not completely happy with your items they may be returned within 14 days
for store credit or exchange (less the shipping costs). We do not accept returns
after 14 days from receipt of purchase. All sale items, worn items, and jewelry
are final sale. All returns must be in original packaging, with all tags
in place and unused. Shoes must be unscuffed and not worn. Any items
returned in less than perfect condition unfortunately cannot be credited.
We do not refund money. No exceptions.
How to Return
We
recommend you insure your package for the full value of the merchandise. The
return delivery service is your choice, although for speed and security, we
recommend UPS or FedEx. Shipping is not refundable.
Send returns
to:
Sassy
416 S. Austin St.
Rockport, TX 783382
Exchanges
To
obtain an exchange call Sassy at 361-790-5030 to arrange for the exchange. Once
we receive your item for exchange, we will send the new order. *Shipping charges
will apply to exchanges. Please allow up to 2 weeks for processing
Returns/Exchanges. If you prefer, you may get store credit, which is good for
one year from date of exchange.
Damages
Your
purchase is carefully inspected upon packing. If you receive a shipment that you
feel has been damaged please contact Sassy within three days of receipt.
Sales Tax
Orders
shipped within the state of Texas will pay 8.25% sales tax.
SHIPPING
Most orders are shipped UPS. All other orders ship by USPS Priority Mail, or, if under 13 ounces,
your order may ship by First Class Mail. Most orders ship out within 24-48 hours
of when they are placed (Monday-Friday). Orders placed after 10:00am are
typically shipped out the following business day. Occasionally items may be out of
stock. If this happens on an order of multiple items we will ship the
available items on the order and contact you via
email.
Track Your Order
Enter the email address used when you purchased your products, along with your order number, to view your order details.
